12 Angry Men Internal Interference Essay - 1470 Words

As the all-knowing Buddha once said, â€Å"The mind is everything. What you think you become.† The influence of the mind on one’s character and actions is not an undocumented concept, and the effect of one’s inner workings is evident in all aspects of life, especially in communication. In the art of communication, there are many things that can lead a conversation astray, one of those being interference. Interference is anything that impedes the communication of a message, and this may be in the form of internal or external disturbances. The effect of interference on communication, whether it be internal or external, has been represented in several films and plays, such as in 12 Angry Men. This 1954 televised play, written by Reginald Rose,†¦show more content†¦By refusing to acknowledge the counterarguments, juror 7, inadvertently prohibited himself from listening to the other jurors, which would effectively crush the crucial link between the speaker an d the receiver. In that way, one’s own prejudices blocked the way to a successful and meaningful conversation. Along with pride, prejudice is another powerful internal interference that obstructs communication when improperly controlled. 12 Angry Men also serves as a prime example of the destructive nature of uncontrolled interference in the form of prejudice. For example, in Act 3, juror number 10 spoke of the minorities in America through saying that, â€Å"They don’t know what the truth is. And let me tell you, they don’t need any real big reason to kill someone, either. You know, they get drunk, and bang, someone’s lying in the gutter. That’s how they are. You know what I mean? Violent! Human life don’t mean as much to them as it does to us. They don’t care. Oh, sure, there are some good things about them, too. I’ve known a few who were pretty decent, but that’s the exception. Most of them, it’s like they hav e no feelings. What’s going on here? I’m speaking my piece, and you — listen to me!Show MoreRelated Kant and the Morality of Anger4094 Words   |  17 PagesMorality of Anger Introduction This essay does not comprise a defence of retributive punishment, neither does it imply a rejection of deterrent punishment. The writer suggests that one possible reason for the tendency to advocate punishment of offenders with ever increasing severity can be discovered in the concept of the morality of anger. It is this explanation of the phenomenon that forms the principal burden of the arguments used in this essay. The salient characteristics of the twoRead MoreExplain Juvenile Delinquency in Terms of Hirschi†S Social Bonding Theory, with Special Reference to the Case Study6009 Words   |  25 Pageschildren and later by means of social institutions The reality of the Social Bond The bond formed with the moral order consists of elements that maintain and reinforce conformity (obedience of the law ) The elements of the bond are identified as: Internal Control: 1.Belief: socialization, internalization. External Control: 1.Involvement: time factor 2.Commitment: stake in society, something to lose 3.Attachment: role models, someone you dont want to let down. Elements of the social bond TheRead MoreEssay on Silent Spring - Rachel Carson30092 Words   |  121 Pagesoffprint from Gales For Students Series: Presenting Analysis, Context, and Criticism on Commonly Studied Works: Introduction, Author Biography, Plot Summary, Characters, Themes, Style, Historical Context, Critical Overview, Criticism and Critical Essays, Media Adaptations, Topics for Further Study, Compare Contrast, What Do I Read Next?, For Further Study, and Sources.  ©1998-2002;  ©2002 by Gale. Gale is an imprint of The Gale Group, Inc., a division of Thomson Learning, Inc. Gale and Design ® andRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesManager, Production: Lisa Rinaldi Full-Service Project Management: Christian Holdener, S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Binder: Courier/Kendallville Cover Printer: Courier/Kendalville Text Font: 10.5/12 ITC New Baskerville Std Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within text. Copyright  © 2013, 2011, 2009, 2007, 2005 by Pearson Education, Inc., publishingRead MoreHuman Resources Management150900 Words   |  604 Pageseconomy has become a service economy, and that shift is expected to continue. Over 80% of U.S. jobs are in service industries, and most new jobs created by the year 2006 also will be in services. It is estimated that manufacturing jobs will represent only 12% to 15% of all U.S. jobs by that date. Workforce Availability and Quality In many parts of the United States today, significant workforce shortages exist due to an inadequate supply of workers with the skills needed to perform the jobs being addedRead MoreProject Mgmt296381 Words   |  1186 Pagesawards Defining the Project 4.1 Project charter 5.1 Gather requirements 5.2 Defining scope 5.3 Creating a WBS 5.4 Tools and techniques 6.1 Define activities 9.1.2. 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The idea of bringing together a number of my essays in a single volume, thus making them more easily available, originated with Mikel Dufrenne, Professor at the University of Paris-Nanterre and editor of the series in which this work was published in French. He has my very warm gratitude. C . M. 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Theme Of Guilt In The Kite Runner - 986 Words

Guilt has the incredible power to change an individual’s perspective and affect them for the rest of their life. The Kite Runner, written by Khaled Hosseini, is a world-renowned novel published in 2003 that tells the story of a young boy named Amir who grows up with the guilt of having failed to fight the group of boys who raped his closest friend. One of the main themes Hosseini emphasizes in the novel, is the powerful affect of guilt on one’s self. Different characters such as Amir, Sanubar and Baba use the guilt that exists in every one of them as a motive to their actions to further develop the plot. Amir, the narrator of the novel, witnesses his closest friend, Hassan, get bullied by an older boy named Aseef and decides not to†¦show more content†¦This one decision left a stain on Amir for the next thirty years. A quote on pg. 88 states â€Å"I wish someone would wake me up, so I wouldn’t have to live with this lie anymore† This quote explain s how guilty Amir felt after seeing Hassan get raped as he desperately sought for anyone to find out but didn’t chose to tell anyone the actual truth. Another example from the text is when Amir tries throwing pomegranates at Hassan, as an attempt to get Hassan to fight back and punish Amir for choosing to leave Hassan. However, Hassan refused to throw any pomegranates at Amir, but instead smashed one into his face. A quote on pg.94 states â€Å"I wanted Hassan to fight me back for the way I failed him† This quote indicates that Amir wanted Hassan to fight him back, so he could have the â€Å"punishment [he] craved† (93) This demonstrates that Amir wanted to feel the act of being punished for his wrongdoing, similar to how Hassan was brutally raped due to Amir’s apparent mistake. Amir’s guilt forces him to travel across two countries to seek redemption for the mistake he made. 15 years later, Amir’s guilt led him to make the hefty decision o f returning to Afghanistan â€Å"to be good again† (189) by rescuing Hassan’s orphaned son, Sohrab, from the terrible conditions he was left to face in Kabul. Amir sees this as an opportunity to redeem and free himself fromShow MoreRelatedLiterary Analysis : The Kite Runner And Oedipus Rex1292 Words   |  6 PagesThe Kite Runner Oedipus Rex: Literary Analysis Essay Although The Kite Runner and Oedipus Rex differ from the style in which they were written and by the authors who wrote them what they do share are common themes. Both the play and the book share two major subject matters. Guilt is one theme that is seen constantly between Amir dealing with it in The Kite Runner written by Khaled Hosseini and Oedipus and Jocasta’s struggle with it in Oedipus Rex written by Sophocles. Another theme found in bothRead MoreThe Kite Runner-Socratic Motivation1310 Words   |  6 PagesThe Kite Runner - Socratic Seminar Questions and Answers Supplementary Text Questions: Conflict --AOW: The Difference Between Guilt and Shame by Joseph Burgo What conflict do the two characters share, making themselves similar to each other? Do both Amir and Baba feel guilt and shame through their actions? In the novel, by Khaled Hosseini, the reader learns that both Amir and Baba have betrayed the people closest to them: Amir betrayed Hassan and Baba betrayed Ali. Both characters felt guilt andRead More Khaled Hosseinis The Kite Runner Essay1008 Words   |  5 PagesKhaled Hosseinis The Kite Runner In the Kite Runner, the author explores the ties that bind sons to fathers and childhood friends to one another and of the forces that tear them apartRead MoreFree Will And Redemption In The Kite Runner And Oedipus Rex1126 Words   |  5 Pages The themes of The Kite Runner and Oedipus Rex are free will and redemption. The author of each book shows how redemption is a major aspect in both stories by leading up to what each character did of their free will and showing the significance of how vile their mistakes were. Although the two authors thought the way to redemption was pain, the pain was very different in each book. In Oedipus rex, Oedipus took responsibility immediately and thought his redemption could only be fulfilled by exileRead MoreAnalysis Of The Kite Runner By Khaled Hosseini1422 Words   |  6 PagesPranav Dantu Mr. Bal Honors English 10 20 December 2017 The Kite Runner by Khaled Hosseini Summary: The Kite Runner is a historical fiction novel written by Khaled Hosseini. The novel is written in a first-person point of view tracing the journey of redemption of an Afghan native named Amir. Amir grows up wealthy and privileged by Afghan standards and is surrounded mostly by his father and his friend, Hassan. Hassan was a less fortunate boy who belonged to the lower caste of the Afghanis, the HazarasRead MoreTheme of The Kite Runner Essay682 Words   |  3 PagesWhat is the Theme of The Kite Runner? The Kite Runner was written by Khaled Hosseini and published in 2003. It tells the story of Amir, a young boy from Kabul, Afghanistan, and Hassan, his father’s Hazara servant. The story is set against a backdrop of tumultuous events, from the fall of Afghanistan’s Monarchy, through the Soviet Military intervention, the exile of Pakistan refugees to America, and the rise of the Taliban. The main theme of this book focuses on guilt and redemption. Throughout theRead MoreThe Kite Runner Essays : Guilt And Redemption870 Words   |  4 Pages Guilt isn’t always a rational thing. Everybody is guilty of the good things that they didn’t do. Maybe there’s something more that could have been done, there always is right? All that’s left then is the guilt acting as a reminder to do better next time. Redemption is something you have to fight for yourself in a personal way. Some people stray and lose sight of that, some reach it A theme that I feel is strongly laced between these pieces are guilt and shame. In Oedipus Rex, Oedipus and JocastaRead MoreRedemption in The Kite Runner1038 Words   |  5 Pagesâ€Å"For you, a thousand times over.† In The Kite Runner by Kahled Hosseini, there is a recurring theme of redemption that is portrayed by various literary devices. Kahled excellently juxtaposes devices such as irony, symbolism, and foreshadowing to show redemption within his first novel. As a foreword, the story of The Kite Runner focuses on a man named Amir. In his childhood, he enjoyed a high-class life in Kabul, Afghanistan, living with his father Baba. They have two servants, Ali and his son HassanRead MoreTheme Of Violence In The Kite Runner1133 Words   |  5 Pagesall have one trait in common; To be accepted. Although, in trying to become accepted, we can lose friendships and trust from people we love, but far worse we could lose ourselves, trying to be accepted for someone we are not. In the novel â€Å"The Kite Runner† by Khaled Hossieni, we as the reader see many different situations in witch Amir is putting his real self aside and taking his anger out and betraying someone very close to Baba and Amir himself, closer than the reader and the protagonist AmirRead MoreThe Kite Runner, by Khaled Hosseini883 Words   |  4 PagesThroughout life, everyone experiences some sort of regret from past encounters and usually feel guilty and bitter about the s ituation. The Kite Runner, by Khaled Hosseini, revolves around the theme of redemption. Redemption can be used as a cure for guilt. Throughout the novel, the author shows that redemption requires some sort of sacrifice and the only way that is possible is if you can forgive yourself from the mistakes you have made in the past. Khaled Hosseini effectively portrays redemption

Bsnl Change Management Strategy Free Essays

BSNL competitive portfolio Change Management M Ramesh, marimuthuramesh@rediffmail. com Synopsis: Bharat Sanchar Nigam Ltd. formed on 1st October „2000, is one of the largest leading public sector units providing comprehensive range of telecom services in India. We will write a custom essay sample on Bsnl Change Management Strategy or any similar topic only for you Order Now They operate under 13 different brands. Their customer base as on July 31, 2011 was at 95. 14 Million. BSNL has an installed Network in the country comprising about 43. 74 million line basic telephone capacity, 8. 83 million WLL capacity, 72. 60 million GSM capacity, 37,885 fixed exchanges, 68,162 GSM BTSs, 12,071 CDMA Towers, 197 Satellite Stations, 6,86,644 RKm. f OFC, 50,430 RKm. of microwave network connecting 623 districts, 7330 cities/towns 5. 8 lakhs villages. However, with such a large base, excellent brand recall, political backing and huge workforce, the company has not been doing well and in fact has reported a loss in the previous financial year. BSNL had reported the highest net profit of over Rs10,000 crore in 2005-06 but since then its profits have been falling. The losses have more than tripled to about Rs. 6,000 crores during 2010-11 mainly due to hefty outgo for employees’ salary and expenses borne by the PSU for procuring 3G and BWA spectrum. The company had registered a net loss of Rs. 1,823 crores during 2009-10. The total revenues of the company also declined to Rs 28,876 crore during the current year, down nearly 10% from Rs 32,072 crore in the previous financial year. Recipient of the Golden Eagle award in 2004 2005 for the most trusted brand in telecom sector, BSNL is today struggling to retain its identity. This article aims are preparing a competitive strategy for BSNL and select suitable competitive portfolio so that the company can emerge out of the crisis it is in. Further, the change management strategy that has to be adopted in order to implement the changes in the organisation is given in this section. 1. Competitive Strategy and suitable corporate portfolio: Before we embark upon suggesting a suitable corporate portfolio, it is important to analyse the current the functioning and management of BSNL. a) No doubt that its presence and reach across the country is its biggest strength. Established offices in all the metros, A, B C class cities, and installations and offices in the remotest parts of the nation, especially J, North East is a strength they can easily exploit on their road to recovery. ) Long serving employees and excellent knowledge of the market, customers, tacit knowledge base of BSNL is unique. They are different from the competition since customers view BSNL as a 2|Page state run firm and profit not being the only motive, would be willing to trust them more than other competitors. c) Even today, they rule the land line connec tions and command a market share of over 65% of the customer base and any of the revival and restructuring plans for BSNL has to pass through this channel. ) BSNL, being a completely government owned organisation, they can use their political affiliations to change the rules of the market, create entry barriers for competition, and lobby for influencing the market to leverage their strengths, policies that give them an edge, and those which do not violate TRAI and other fair trade practices, can be adopted. While we discuss the selection of suitable portfolio from the competitive strategies, apart from the strengths of BSNL highlighted above, it is important that the crucial questions of what can be done that is not being done at BSNL is pondered. Some of the questions that we have to ask and find answers that hold key to developing a competitive strategy and designing a suitable portfolio are: 1. BSNL has a vision ‘To become the largest Telecom Service provider in South East Asia’. For this it is important to understand the parameter for being the largest. Is it revenue, Av. Revenue per User, profit, subscribers, Network (no of exchanges, BTS etc)? Clarity in purpose and vision is essential to developing a suitable competitive strategy. 2. Is the mission aligned with its current position? Has it redefined its mission from a state run entity, interested in nation development to a corporate that has to deliver to its owners and stake holders? 3. What are the investments that have been made or planned to be made, in order to provide world class State-of-art technology telecom services on demand at affordable price and to provide world class telecom infrastructure to develop country’s economy. 4. What has been done towards continuous innovation in product and delivery of services with the appropriate pricing is the key strategy for developing the trust in customer so that he keeps his loyalty with BSNL. . BSNL can target to acquire more than 50% of new acquisitions while maintaining existing clientele. How will this be done? 6. Today landline base is reducing across the globe, BSNL, to be a Significant Market Power (SMP), must increase it base to over 80%. 7. Ultimately it is the quality, customer care, and timely availability apart from price, which will matter. W hat are the actions being taken towards these critical success factors? 8. Can’t there be just one brand i. e. BSNL? Has there ever been an examination of their revenue break-up? Currently there are 13 brands that have to be developed and positioned. |Page 9. There are certain distinctions that BSNL has, like being awarded the most trusted telecom brand in year 2003 2004. They received the Golden Peacock award for Best Corporate Social responsibility. How can these be leveraged? 10. There are over one-lakh retailers, 1000 franchisees, 3300 CSCs, 36000 exchanges and still BSNL is not visible like others? Why can’t the space and people be utilized? 11. How to leverage the franchisee and STD-PCO strengths? Can these outlets be their core strength? 12. Why are the recharge coupons, India Telephone Cards are in shortage when there is no capacity constraint? Is it bad inventory supply chain management, or bad franchisee management? 13. Are there targets for the recharge coupons just like DELs CellOne? Why can? t the huge network of franchises be leveraged for better customer care and improve collection efficiency? 14. With competition heating up, gone are the days when customers deposited money with BSNL in advance for connections and security money for value added services. There are no fixed deposits; and the working capital and other funds requirements have to be met from operating revenues. What is the plan to improve collections, realize bills early, not on the last day of payment and reduce bad debts? 15. In line with the market needs, does BSNL have a 24X7 culture in their organization, though operation and maintenance are provided on 24X7 basis? What about provisioning customer care and marketing on 24X7 basis? Competitive strategy: Pricing: On the pricing front, BSNL does not have a choice but to follow the market trend. They can only bundle the packages in such a manner that the premium services bring more revenue. Focus must not be on reducing charges, but upgrading each customer by RS 20 – RS 50 by offering them more add on relevant services. It is usually much easier to sell additional things to existing customers than to add new customer, and the customer base of BSNL is quite huge and substantive for this model. Differentiation: In order to differentiate itself from competition, BSNL Business development units have to be given the task to develop and nurture long-term relations with corporate houses. MoUs have to be signed for bulk bills, One-point payments for multiple service locations. Setting up Key Account Manager servicing different corporate and key accounts and offering single window approach to resolve all issues and prevent any unwanted issues. Focus: BSNL has a strong hold on land line telephones, an important requirement for ADSL connections. There are huge benefits of ADSL over Wi-Fi is very cost effective way to access Internet. BSNL is in a 4|Page unique position to leverage this advantage and its revenues, customer base and profitability can improve multi-fold if it can capitalise on this one aspect alone. Merging government telecom companies ITI and MTNL with state-run BSNL is one of the options. This will give them a great advantage in terms of increased customer base, implementing change management and brining in changes and most importantly economy of scale, power of bargaining. Hybrid: In order to be more competitive in the present market BSNL must not only differentiate itself from competition, give a good and attractive price and have a focussed approach. The competitive strategy recommended is: Focus on improving ADSL services at attractive rates to households and offices, bundle it with land line connections and mobile connections. Offer central point billing PAN India. For e. g. If a corporate company has branch and regional network, they must have the option of consolidated billing when they want and where they want to the level of Head office control they want to implement. BSNL can also offer special rates and Closed User Group (CUG) for government sector and earn huge revenues, since this segment is very price sensitive and is a very high volume user segment. More aggressive media campaign focussed on the strategically selected segments will help BSNL increase its customer base. A change in its staff attitude making them focussed on customers rather than systems and procedures, fast and efficient decision making with empowered employees. Continuity in supply chains, procuring of quality equipment and products must be focussed on. After defence and railways, BSNL is the country’s largest landholder. Its properties span 3,500 towns across India worth thousands of crores, making it the largest state-owned companies in terms of land assets. A turn around policy of BSNL should have this huge source of revenue at its core. 2. Change management strategy to enable it turnaround. No change in BSNL can happen and can be implemented without change of mindset in addition to the skills of marketing sales. In this regards it is important to note that a research paper submitted by Vishwakarma Institute of Management, Pune in July 2010 after conducting a survey in BSNL concluded 5|Page that â€Å"the introduction of change seems to be managed effectively in the organisation with proper care and commitment and was agreed by the respondent BSNL employees with a mean 1. 022. The change is introduced by the consent of top management. To keep up the pace with the dynamic environment the management encourages change by explaining and ensuring the minimization of adverse effects, and put efforts to convert employee resistance into the acceptance. Employees were found to be change oriented, as they have continuous learning attitude to keep match with the future organizational requirements. Respondents? shows resistance change in some issues due to some security and personal reasons, which can be taken care by proper change management initiatives†. BSNL must focus on improving its quality of employees and skilled manpower? They must focus the organizational setup more suitable for better results? The staff expense to revenue ratio could be a good indicator. Today, more than 47% of the revenue goes to paying salaries to employees and this is the first aspect of change that must be introduced. The decision making process must be based on scientific analysis of the precious customer data they already have such as calling pattern, payment habits, usage profile etc. Increased number of surveys, customer research and systematic and periodical analysis of Net growth in mobile and churn is to be conducted? Steps must be implemented to reduce the churn? Acquisition cost is usually said to be 5-8 times the retention cost, and hence BSNL must focus on retention of customers. Management must not threaten the employees, they have been long serving and loyal and at the same time demanding. The management should involve the employees in strategy and decision making and should help them to open their minds and apply it to improve the quality of service, network, and expansion of network in time; utilising and selling the products before the technology becomes obsolete (like WIMAX). Considering the current scenario a Revolutionary change is required in BSNL and they should modify their competitive strategy quickly in order to survive in the hyper competitive telecom market in India. If one has to apply the McKinsey 7S framework for the change management process in BSNL, it would be as under: 1. Strategic: BSNL has to revisit its mission and evolve competitive strategies that are in line with the market dominant position that they want to be, exploiting their current strength of market leadership in land line connections. All their activities must be reoriented towards this change of positioning. |Page 2. Substance: BSNL needs to revamp its board and its top management, to be more customer and market oriented, dynamic and profit driven. Culturally, it is established that BSNL is employees are open to adopting change and hence management should provide necessary training to ensure that the process of cultural change is deployed quickly across all levels. 3. Scale: Considering the strengths of BSNL presence and reach of BSNL, scale is never an issue. What the organisation needs today is not infusion of new technology or resources; it is reorientation of the employees and a cultural change. Retrenching employees is not the first and only option available. 4. Scope: Undoubtedly the scope of the change must involve all levels of the organisation and across all regions. BSNL is a homogeneous entity and changes at one level or within certain geography is not possible to implement. Certainly, depending upon the local customer bases, working conditions and cultural differences, adaptations can be allowed, but the change itself, must be pan organisation. 5. Speed: Communications, ICT, and internet industry relies on speed and there is no room for laggards in this. BSNL must implement change management as swiftly as possible. . Sequence: Since BSNL s confronted with many an issues to handle, the best place to start would be internal employee attitude and cultural change and external – customer satisfaction focus. If carefully and rapidly implemented, these two will have a cascading effect on other areas such as revenues, cash flows, asset management and so on that will t urn around the organisation. 7. Style: BSNL has the baggage of being a government owned company and attitude of staff cannot be changed overnight. Unions are strong and public opinion can be made and tarnished by the correct or wrong handling of union issues. Change management in BSNL has to carefully crafted and cannot be dictated or thrust upon. The style has to be one of collaborative effort and everyone involved must be clear with what is expected of them and how it impacts others, his / her results and overall company. Conclusion: BSNL is at cross roads of its existence. The need to refine its competitive strategy and implement change management has never been more urgent than it is today. If BSNL has to survive the tough market conditions, the change management process must be initiated immediately and aligned with the competitive strategies that must be reworked. |Page BIBLIOGRAPHY: ? ? ? ? ? Marketing strategies of BSNL by GS Grover, NK Srivastava, Sunil Kumar http://www. bsnl. in http://www. business-standard. com/india/index2. php http://www. moneycontrol. com/company-article/bharatsancharnigam/news/BSN http://www. moneycontrol. com/news/business/bsnls-loss-triples-to-rs-6000-cr3g-bwaoutgo_588976. html ? ? http://www. cellular- news. com/tags/bsnl/ Organisation Culture- A Case Study of BSNL LIMITED, Mrs. G. Nagamani, Prof. G. Krishna Mohan, http://www. vim. ac. in/UploadImages/Attachments/G. %20Nagamani%20% 20G. % 20Krishna%20Mohan. pdf 8|Page How to cite Bsnl Change Management Strategy, Papers

Nursing for Patient Care Experiences- myassignmenthelp.com

Question: Discuss about theNursing for Patient Care Experiences. Answer: Introduction: The current essay focuses on the concept of partnering in care and its effect on patient care experiences. The current decade has seen a rise in the number of person centred care approaches with a view to provide more autonomy to the support users. The aspect of partnering in care helps in the extension of the needful service along with meeting the diverse care needs of the support users. In this context, much of the patient care experiences are based upon the personal relationship developed between the patient and their primary care providers. The patient experiences are further dependent upon a number of other factors such as timely redressal of services by highly skilled professional. The patient centred focus also helps in the establishment of ethical service standards. The current essay focuses on the importance of partnering in care, patient care experiences, and family centred approach on the delivery of optimum standard care services. The organizational culture and staff practise also contribute significantly towards patient centred healthcare. Body: Patient care experience The patient care experiences could be defined as the quality of support services offered to the support service users. The care experiences of the patients are based upon a number of factors such as effective communication between the health care providers and the patients(Penm, 2017). One of the factors which often have an influence upon the patient view of the care services is the time limit within which the care services are provided. The patient care experiences also cover the area of continued and long term care services for chronically ill patients. The provision of direct patient care experiences are based upon a number of parameters such as enhancement of inter-professional skills in the care giving process(Dyrbye, 2017). One of the most important approaches to be undertaken in the patient centred care is the policy of making informed choices. In this respect, a patients is given is directly involved in the decision making process. I think the patient care experiences are critical in defining the standards of health care services. The experiences encountered by the patients forms the ground for the establishment of an effective relationship between the health care professional and the patient availing the care services. I think delivery of a comprehensive and culturally respondent care services to the patients helps in addressing the diverse challenges related to each and every cultural group. In this respect, Mr. Taylor is a 74 year old man with a fall history ten weeks ago on returning home from the shops and had a second fall inside the home. Although Mr. Taylor had visited the clinic he seemed to have less control over his motor abilities such as walking and moving independently. Therefore, Mr. Taylor needs to be provided with comprehensive care assessments where he could be provided with light stretching exercises along with long term care plan to prevent the occurrences of such untoward incidents in the f uture(Edvardsson, 2017). I think as a health care professional I would conduct the doorway stretch, calf stretch among other stretching exercises with Mr. Taylor. This helps in providing more self control to the fall patient. Patient and family centred care The family and patient centred care is based upon the planning, evaluation and delivery of health care services based upon a mutual consent among the patient, family members of the patient and the support providers(Sheetz, 2014) . The goal for the implementation of the patient family centred approach is to involve the family members of the patient in the decision making and planning of the care process(Wagner III, 2014). I think provision of a patient family centred approach helps in designing of a comprehensive care plan where the desires and wishes of the patients are given utmost importance. This helps in provision of autonomy to the support users like Mr. Taylor and their family members. The goal is to develop an equal and common place for the patients, their respective family members and the support carers(Visser, 2014). I think the incorporation of the policy of informed decision making regarding the diagnosis and treatment care plans helps in speedy delivery of care and support services. As commented, the same also prevents the development of any conflicting situations within the care set up. I think provided the age and vulnerability to fall support care users like Mr. Taylor need to be provided with round the clock care and supervision. Thus, involvement of the family members of support service users like Mr. Taylor could be beneficial. Partnering in care The partnership in care is a three year strategy implemented in health care to place the patients at the centre of the support and care services(Carman, 2013). The goal of the approach is to establish a platform where there is equality in terms of power division between the health care professionals, the patients availing the support services and the respective family members(Wolff, 2015). The partnership is further subject to a number of parameters for achieving success in the healthcare process. These include leadership and staff along with empowerment of the patients through feedback and responses. The establishment of effective partnership within a healthcare set up is based upon effective communication tools. In this respect, team working plays a very crucial role in meeting with the diverse needs and demands of the support and care services. However, as argued, presence of miscommunication or lack of partnership between the service users and the support providers can affect the quality of the services(Sevelius, 2014).I think looking after the care needs of fall patients like Mr. Taylor requires effective partnership between different health care channels. Additionally, employment of nurse who is effectively trained in the areas of fall patient management could be beneficial(Doyle, 2013). I think establishment of an effective collaboration between the family and the care professionals could help in meeting the emergency and trauma care needs of support users like Mr. Taylor. Facilitators and barriers of healthcare experiences There are equal number of facilitators and barriers in the process of optimum care services delivery. Some of the facilitators over here are awareness in the patients regarding their present health conditions. The ability of the patients to self manage their health perils could act as an added advantage (Kadu, 2015). However as mentioned, lack of standard guidelines could affect the quality of the care services(Kuipers, 2014). Additionally, insufficient staffing along with difference of opinion could affect the quality of the care services. Organizational attributes towards promoting organizational change A number of different organizational attributes could be taken into consideration for bringing about a change in the work culture of the organization. Some of the parameters for assessment are effective leadership strategies, willingness within the workforce of the organization for bringing about the required change, development of a patient centred approach. Additionally, partnering with strong and effective and information technology systems can help in keeping the important health related information of the patients safe and secure(Domecq, 2014). Team working along with sufficient sharing of information could help in meeting with the diverse care needs of the support users. Additionally, promotion of effective dialect between the support carers and the support users can help in the promulgation of a patient focussed approach (Vahdat, 2014). Conclusion The essay puts emphasis upon the promulgation of patient centred approaches for provision of optimum care and support services to the patients. The patient centred approach however places emphasis upon patient care experiences along with partnering care approaches. The main emphasis though is put upon promoting of sufficient autonomy of the care service users. However, in this respect involvement of the family members of the support users helps in making informed choices regarding the designing of the care plan. The patient care experiences are also based upon provision of standard care services for longer period of time. Thus, the responsiveness of highly skilled services along with effective inter-professional communication can help in the enhancing the patient focussed approach. Bibliography Carman, K. L. (2013). Patient and family engagement: a framework for understanding the elements and developing interventions and policies. Health Affairs, 32(2) , 223-231. Domecq, J. 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